Terms and Conditions

Welcome to PetalPavilion! By using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using the PetalPavilion website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site after changes constitutes your acceptance of the new terms.

3. Products and Services

PetalPavilion offers a range of floral arrangements, plants, and related products. We strive to provide accurate descriptions and images; however, we cannot guarantee that the colors, styles, or sizes displayed will be exactly as they appear on your device.

4. Order Acceptance

All orders placed through our website are subject to acceptance by PetalPavilion. We may refuse or cancel your order for any reason, including unavailability of products or pricing errors. If your order is canceled, we will notify you and refund any charges incurred.

5. Payment Terms

All payments must be made at the time of purchase. We accept various payment methods and ensure that your payment information is processed securely. By placing an order, you confirm that you are authorized to use the payment method provided.

6. Delivery Policy

We aim to deliver your order on the selected date and time. However, circumstances beyond our control may affect delivery. If we encounter any issues, we will contact you to arrange an alternative solution.

7. Returns and Refunds

If you are not satisfied with your purchase, please contact us within 24 hours of delivery. We will review your request and may offer a replacement, store credit, or refund at our discretion. Please note that certain products, such as personalized items, may be non-returnable.

8. Intellectual Property

All content on the PetalPavilion website, including text, images, graphics, and logos, is the property of PetalPavilion and is protected by copyright laws. You may not reproduce, distribute, or use any content without our express written permission.